At the end of June, Star Alliance – the world’s largest global airline alliance – has launched its Travel Information Hub, where passengers can find news and information related to air traffic during the Covid-19 crisis. Now the Alliance has expanded the Hub’s utility by unveiling a series of useful upgrades to help passengers plan multi-stop itineraries.
On the platform, Star Alliance issues information about the ever-changing international travel landscape, which has constantly to adjust to new Covid-related measures set by governments and stakeholders. The tool provides information on specific health and hygiene measures that all passengers have to comply with during their journey.
Recently, Star Alliance has updated the Travel Information Hub with some new features. Now the portal provides customers travelling with Star Alliance’s airlines a broader and more personalized user experience. Below are some of the new key features.
- Customers may now enter a complete itinerary of a multi-stop journey (e.g. main airline, connecting airline, origin airport and transfer airport), while previously only a query of a single airport and a single airline was allowed.
- Country information can be easily entered throughout an integrated query that combines both the origin and the destination. Now passengers can visualize a customer-friendly representation of the entire journey, while previously the two countries had to be inserted using a separate search query.
- Passengers can now use the Travel Information Hub in five languages: English, Chinese (simplified), French, German and Spanish.
- Customers can use an email function to share their findings with other people. In this way, someone could search on behalf of others.
Christian Draeger, VP Customer Experience of the Alliance, declared that the idea to create the Travel Information Hub was driven by the need to reduce complexity during these already difficult times. “It combines the efforts of all 26 of our member airlines and the key airports in our global network, to provide our customers specific safety guidance for an ever-expanding array of destinations and transfer points,” said Draeger.
The Alliance keeps improving its services and adding more features and airports to offer the most digitally advanced travel experience to its international customers.
During these difficult times for the travel and the aviation industry, Star Alliance and its member airlines continue to work hard in partnership with other stakeholders of the travel sector to help make travel more accessible and to restore confidence in air mobility.