Ryanair has issued a warning for its customers who have booked flights in November, as both the airline’s website and mobile app will be down for scheduled maintenance.
According to the notice posted on the airline’s website, a maintenance is planned from Tuesday, 8 November, at 6pm, until Wednesday, 9 November, 5am. During this period, Ryanair’s website and app will be temporarily down.
During this time, passengers will not be able to use the services, thus they are advised to complete their check in beforehand. “Customers who are due to fly during this 11-hour period should check in online before 18.00hrs on Tue, 8 Nov”, Ryanair warns.
People who fail to check in before their flight have to pay a €55 fee for checking in at the airport. People who check in online receive the boarding pass by email and / or on the mobile app, which can then be printed or used directly. Passengers who check in online, but still forget their boarding passes will also have to pay, but just a €20 fee for the printing of their boarding pass, called “Boarding pass reissue fee”.
The online check in usually opens 24 hours before the flight, with the exception of Flexi Plus ticket holders or those who purchased a specific seat with their booking, for whom online check in is available up to 60 days before their flight.
For flights to Turkey, Morocco, Lebanon or Israel, as well as Greece’s Kefalonia Airport, the boarding passes must be printed out, as these airports do not accept mobile boarding passes and require paper ones.
Ryanair conducted a similar scheduled maintenance last month on its website and mobile app and, according to euronews travel, a number of passengers, who either ignored or did not see the notice, had to pay the €55 fee for the airport check in service.