The best airports in the world have been recognised by the latest ranking and awards from Airports Council International (ACI) World. With a focus on flyer feedback, the 2025 ASQ Customer Experience Awards “show airports outperforming other industries as passenger satisfaction continues to rise.”
The ASQ survey method measures passenger satisfaction as it happens, with feedback taken directly from travellers as they pass through the world’s hubs. Nearly 707,000 passengers were surveyed at various times of day and night across 110 countries at over 400 airports, with up to 50 touchpoints per airport, ensuring the whole experience was taken into account.
👏 Congratulations to the outstanding winners in Europe recognized through the 2025 ASQ Customer Experience Awards!
— ACI World (@ACIWorld) February 26, 2026
The voice of passengers have spoken: these are the best airports for customer experience in the region!
• Ankara Esenboğa Airport (@TAVairports)
• Josep… pic.twitter.com/7k5glCtxrz
The findings show the competition could be argued to be getting stronger, with “several award categories” featuring “more than 35% new winners,” a press release noted. Airport ambience and cleanliness were declared to be the strongest indicators of overall satisfaction. Significantly, with many commentators’ eyes on reported heavy-handedness from US border control officers, Border and Passport Control recorded the largest satisfaction gains globally, as technology and biometrics have helped to streamline the passenger journey through the airport, while staff can help to put passengers at ease and create a feeling of security and comfort.
Nathalie Altwegg, Senior Vice President, SITA at Airports, partnering the awards, explained: “Airports are raising the bar through innovation and dedication, and we’re proud to stand alongside our partners as they continue to redefine the passenger journey.”
A dozen airports showed consistent strength across various aspects of customer experience and operations, especially Rome Fiumicino Airport, handling over 40 million passengers each year and yet scoring highly in five categories, as did the smaller hubs Salalah, Tbilisi Shota Rustaveli International, and Yogyakarta International, each recurring across multiple passenger experience categories, such as journey ease, enjoyment, cleanliness and/or staff recognition. Some of the top performers, garnering awards in four or more categories, and listed taking size into consideration, are ranked here:
| Airport (Region and passengers handled annually in millions) | Recognised in these categories |
| Rome Fiumicino Airport (Europe, Over 40M) | Departures; Dedicated Staff; Easiest Journey; Most Enjoyable; Cleanest |
| Monterrey International Airport (Latin America‑Caribbean, 5–15M) | Departures; Dedicated Staff; Easiest Journey; Most Enjoyable, Cleanest |
| Greenville‑Spartanburg International Airport (North America, 2–5M) | Departures; Dedicated Staff; Easiest Journey; Most Enjoyable, Cleanest |
| Tbilisi Shota Rustaveli International Airport (Europe, 2–5M) | Departures; Dedicated Staff; Easiest Journey; Most Enjoyable; Cleanest |
| Yogyakarta International Airport (Asia‑Pacific, 2–5M) | Departures; Dedicated Staff; Easiest Journey; Most Enjoyable; Cleanest |
| Salalah Airport (Middle East, Under 2M); | Departures; Dedicated Staff; Easiest Journey; Most Enjoyable, Cleanest |
| Aeropuerto Internacional de Durango (Latin America‑Caribbean, Under 2M) | Departures; Dedicated Staff; Easiest Journey; Most Enjoyable, Cleanest |
| Singapore Changi Airport (Asia‑Pacific, Over 40M) | Departures; Easiest Journey; Most Enjoyable; Cleanest |
| Cape Town International Airport (Africa, 5–15M) | Departures; Easiest Journey; Most Enjoyable; Cleanest |
| Shijiazhuang Zhengding International Airport (Asia‑Pacific, 5–15M) | Departures; Dedicated Staff; Easiest Journey; Cleanest |
| Sultan Hasanuddin International Airport (Asia‑Pacific, 5–15M) | Departures; Dedicated Staff; Easiest Journey; Most Enjoyable |
| Adi Soemarmo Airport (Asia‑Pacific, Under 2M) | Departures; Easiest Journey; Most Enjoyable; Cleanest |
The results come as air traffic continues to boom and customer expectations rise. “Air travel is evolving at pace, with passengers expecting more seamless and rewarding experiences than ever before,” said Pedro Alves, Senior Vice President of Borders, SITA. “These awards recognize the exceptional work happening across airports every day.”
Global passenger volumes are projected to hit 10.2 billion in 2026, a demand that puts airports under increasing pressure to deliver efficient, welcoming, and high-quality experiences at scale.
