Room service is about to change. The classic phone call from the hotel room could leave its spot to a new way of ordering, and some famous delivery apps could be part of it. Some new collaborations are underway between hotels and delivery companies like Grubhub and 2ndKitchen.
1. Las Vegas Hilton at Resorts World
The first making this new move is Las Vegas Hilton at Resorts World, who decided to sign a partnership with Grubhub to launch On the Fly at Resorts World. This modern and giant hotel offers the chance for guests to choose between 40 food and beverage options and select retail outlets through the mobile app. Guests can scan a QR Code, found around the hotel, with payments possible by credit card or directly by room charge. Instead of third-party delivery processes, in this case, it is the hotel that manages the service, and it is even possible to order food to the pool, with pickup available from a secure, QR code-activated restaurant locker which opens using touchless.
2. Sextant Stays
Another example of innovation in-room service is Sextant Stays, operator in vacation rental apartment-hotels in New Orleans, Miami and elsewhere, who are remodelling the typical delivery service. Teaming up with delivery service company 2ndKitchen, the new system is an all-technological and fast food service which between January and May averaged a delivery time in Miami of under 30 minutes. The CEO and founder of the company Andreas King-Geovanis affirmed that guests can choose from a “white label” QR code menu from 3 or 4 restaurants located nearby, typically within five-blocks distance. The customer doesn’t to pay any delivery or service fees to 2ndKitchen (just a tip!), however the company takes a percentage of each sale from the participating restaurants, although Geovanis stated this is below the high restaurant fees of most big delivery apps. So, is it the start of a new room-service era?