Most of 2020 and 2021 has been a catastrophic period for the world airline industry, as passenger demand plummeted and countries across the world were affected by lockdowns and severe travel restrictions. The Skytrax customer survey operated for 23 months (September 2019 to July 2021), with the 2021 Awards representing a mix of more normal travel times combined with some travel during the global pandemic. Evaluating the top 20 airlines, there have been some up and down movements versus 2019 results, although a core of airlines still dominate these higher positions.
Heading up the winners is Qatar Airways, named as Airline of the Year 2021, with Singapore Airlines ranked 2nd, and ANA All Nippon Airways in 3rd place, out of more than 350 airlines included in the survey results.
Being named the ‘World’s Best Airline’ for an unprecedented sixth time is an enormous achievement, and provides our passengers with even greater confidence that they can travel with Qatar Airways.His Excellency Mr. Akbar Al Baker, Qatar Airways Group Chief Executive
Qatar Airways also receives the awards for the World’s Best Business Class, the World’s Best Business Class Seat and the Best Airline in the Middle East.