Qatar Airways has been recognized as the world’s best airline at the Airline Excellence Awards 2021, organized by AirlineRatings. Qatar Airways won the award based on a number of factors such as the age of its fleet, passenger reviews, and product offerings, as well as its commitment to keeping the world’s critical long-haul air routes open during Covid-19. The airline was also rewarded for its best business class or Qsuites, and best catering.
Qatar Airways has consistently featured in our rankings winning several awards but it was its commitment to keeping its route network open that attracted the praise and votes from customersGeoffry Thomas, Editor-in-chief of AirlineRatings
In addition to the Middle Eastern carrier, the top 10 best airlines include Air New Zealand, Singapore Airlines, Qantas Airlines, Emirates, Cathay Pacific, Virgin Atlantic, United Airlines, EVA Airlines and British Airways.
Over the past 16 months, the aviation industry has witnessed some of its darkest days, but Qatar Airways has continued to operate and stand by our passengers despite many other airlines halting operations due the pandemicAkbar Al Baker, Qatar Airways Group Chief Executive
The agency also awarded other prizes, including best first class to Singapore Airlines; best cabin crew to Virgin Australia; and best airport lounges to Qantas. In addition, easyJet won the award for best low-cost airline in Europe; Jetstar won best low-cost airline in the Asia-Pacific region; and Southwest was the best low-cost airline in the Americas region.
Qatar Airways continues to reach new heights and set industry standards that deliver unrivaled passenger experience because it is in our DNA to do everything with excellence.Akbar Al Baker, Qatar Airways Group Chief Executive
AirlineRatings reported that for this year, in addition to considering fleet age, passenger feedback and product offerings, the companies’ response to the Covid-19 pandemic was also taken into account.Due to the financial crisis in the airline market, this year the agency did not consider airline profitability.
List of top 20 airlines in 2021 according to AirlineRatings
- Qatar Airways
- Air New Zealand
- Singapore Airlines
- Cathay Pacific
- Virgin Atlantic
- United Airlines
- EVA Air
- British Airways
- Japan Airlines
- Hawaiian Airlines
- Alaska Airlines
- Virgin Australia
- Delta Air Lines
- Etihad Airways