Since March, Emirates has returned more than AED 5 billion (US$ 1.4 billion, € 1.2 billion) in Covid-19 travel refunds. This number accounts for 90% of Emirates’ backlog. This includes all requests received from international customers up until the end of June, except a few cases that require further manual review.
Emirates continues to collaborate with industry partners to facilitate refunds for customers who have purchased their flights through travel agents. This includes enabling direct refunds processing via global booking systems (GDS).
According to Sir Tim Clark, President of Emirates Airline, the company is committed to refund all customers and is working hard to clear the massive backlog caused by the Covid-19 pandemic. “Most cases are straightforward, and these we will process quickly. But other cases will take more time for our customer teams to manually review and complete. We are grateful to our customers for their patience and understanding,” he said.
As international travel markets slowly re-open, the airline has gradually restarted its passenger flights around the world, always providing travelers with a safe and smooth travel experience.
To boost customers’ confidence and provide them with additional reassurance when they travel, Emirates has introduced a series of rules and initiatives such as bio-safety measures at every step of their journey, free COVID-19 insurance, and flexible booking policies.
Today, Emirates offers flights to over 80 cities. Dubai has re-opened for business and leisure visitors. To ensure safety, Covid-19 PCR tests are mandatory for all inbound and transit passengers arriving to Dubai (and the UAE), irrespective of the country they are coming from.
