The International Chamber of Commerce (ICC) and the World Travel & Tourism Council (WTTC) have published a set of recommendations for safely re-opening customer facing businesses in the age of COVID-19.
The COVID-19 pandemic has caused widespread disruptions to global supply chains and businesses of all sizes. The Travel & Tourism sector has been particularly impacted by the current pandemic due to travel restrictions, declining traveller confidence and reduced consumer demand.
In recognition of the challenges faced by the travel and tourism industry, ICC and WTTC have released a Quick Restart Guide for Employers to provide businesses with recommendations for ensuring operational readiness, preparing staff and limiting risk of exposure to the virus within workplaces.
The guidance was released as part of a virtual meeting between ICC Secretary General John W.H. Denton AO and WTTC President & CEO Gloria Guevara. During the meeting, both leaders acknowledged that the Travel & Tourism sector will need to implement new measures, such as the WTTC Safe Travels protocols, fortify knowledge sharing and institute careful plans, to ensure that businesses can operate safely in the age of COVID-19.
“Travel & Tourism is a highly interconnected sector,” Gloria Guevara, WTTC President & CEO, said. “Our guide provides recommendations for businesses around the world, be they large enterprises or SME’s, to ensure employees are able to return to their place of work safely and are in line with WTTC’s Safe Travels protocols.”
The ICC-WTTC guidance is divided into clear categories to help travel and tourism businesses restart their operations safely. From rebuilding trust and confidence with customers to preparing staff returning to workplaces, the guidance provides travel and tourism businesses with a checklist of considerations for reopening.
During their meeting, ICC provided an update on ICC AOKpass – a risk mitigation tool that facilitates cross-border travellers to present digitally authenticated and secure medical records to border authorities – and offered ICC’s support in promoting the WTTC Safe Travels Protocols and Stamp, the world’s first ever global safety and hygiene stamp.
