At World Travel Market in London yesterday businesses and destinations around the world were recognised in the WTM Responsible Tourism Awards. The India and Rest of the World Awards were presented followed by the 2021 the Global Award winners. The Africa and Latin America winners will be revealed at WTM Africa and WTM Latin America in April.
The awards, first launched in 2004, recognise and reward businesses and destinations which are taking responsibility to make tourism better and more sustainable.
India took four of the six Global Awards categories reflecting the strength of the destinations and businesses stepping up to take responsibility for making tourism better. This year, India stood out in the Awards emerging as the leading country for Responsible Tourism. Indian states have seen the benefits in Kerala from the efforts of the Responsible Tourism Mission which has been working with great success since 2008.
1. Decarbonising Travel & Tourism
GLOBAL AWARD: Govardhan Village, Maharashtra, India
The judges for the global awards commented that there was a much stronger field this year and wanted to emphasise the importance of the clean generation of power and what can be done, by adopting technical solutions, to achieve real and significant reductions in emissions.
Govardhan Village is a 100-acre retreat centre and model farm community, a campus that showcases alternative technology and provides residential conferences and study programmes, attracting 50,000 tourists a year. The judges were particularly impressed by the effort which has been made at Govardhan to avoid emissions in the build and operational phases. With zero emissions, 210kW of solar panels deliver 184,800 units of electricity annually… The biogas plant converts cow dung and other wet waste to the equivalent of 30,660 units. The pyrolysis plant processes plastic waste into 18,720 litres of light diesel oil 52,416 units of electricity. Energy monitoring saves 35,250 units. The Soil Bio-Technology plants process sewage into greywater used for irrigation, saving 247,000 units required to pump water from the river and rainwater harvesting is sufficient for months beyond the rainy season. The buildings on the campus are built from compressed stabilised earth blocks (DSEB). While a typical brick wall takes 75 MJ of energy, a CSEB wall at Govardhan takes just 0.275 MJ; all materials are sourced from within 100km to reduce the carbon emissions from transport.
2. Sustaining employees and communities through the pandemic
GLOBAL AWARD: V&A Waterfront, Cape Town, South Africa
The V&A Waterfront demonstrates what can be achieved by a large scale destination business that is determined to work at using its scale and dominance to benefit those otherwise excluded and marginalised
The V&A Waterfront is a mixed-use destination on the harbour in Cape Town, “a platform that facilitates and champions art and design, to support entrepreneurship and innovation, lead the charge on sustainability and drive positive social and economic change.” It has continued to grow employment at 3.7% annually through the pandemic. In December 2020, as cases soared, they launched Makers Landing, a food community that celebrates South Africa’s diverse cultures through food. There is a shared incubator kitchen, a demo kitchen, eight maker production stations, a food market with approximately 35 flexible market stands, eight small co-op eateries and five anchor restaurants of various sizes. The focus is on early-stage entrepreneurs (start-up, aspirant and grassroots) with limited access to resources in the packaged foods, foodservice and catering industries. In addition to 17 small anchor businesses, 84 new jobs and eight new businesses have been created, 70% black-owned, 33% women lead. They maintained mentorship and coaching programmes, provided grants (R591,000) and food parcels R1.3m) and continued to fund Justice Desk in Nyanga Township. To support job retention in the SMMEs, they raised working capital to support 49 businesses, totalling R2.52 million, supporting 208 permanent and 111 temporary jobs and provided access to cash flow analysis and support and R20 million rental relief to their 270 tenants. From their urban garden, they have provided Ladies of Love, an inner-city food program that provides meals to destitute people, just under 6 tons of vegetables, from which 130 000 meals were served in 12 kitchens in two years. The V&A Waterfront might be expected to have a significant impact; it does. The judges were particularly impressed by their innovative approach and dogged determination to continue to grow opportunities for disadvantaged and marginalised communities.
3. Destinations building back better post-covid
One of the ambitions of the Responsible Tourism Awards is to encourage businesses and destinations to learn from others, replicate and amplify achievements. The judges for the Global Awards wanted to recognise and celebrate how Madhya Pradesh is drawing on learning from others, particularly the Responsible Tourism Mission in Kerala, to accelerate and grow its impacts for rural communities.
Madhya Pradesh Tourism Board’s Rural Tourism Program is being implemented in 60 villages in the first phase and 40 in the second phase over three years. This project gives the tourist the most authentic and ground breaking rural experience through several rural activities like bullock cart rides, farming and cultural experiences and the opportunity to stay in homestays in rural areas to generate employment and alternative business opportunities for rural communities. Exposure visits and need-based training on homestay operations, cooking, health and hygiene, book-keeping and accounting, housekeeping, guest house management, guiding, sensitivity towards travellers, photography and blogging is being provided. The arrival of tourists has created employment for guides, drivers, artists, and other opportunities for selling goods and services to visitors. The artisans of the villages are also engaged in the diversification of the local economy through handicraft development and promotion under responsible souvenir development programs. At the heart of the project is a commitment to inclusion, “One and all should get their fair share”. They are working with panchayats to engage people irrespective of social (physical, literacy level, gender, ability, religious, cultural barriers, etc.) and economic situation (land ownership, income levels, access to services that enhance economic opportunities, etc.)
4. Increasing diversity in tourism: How inclusive is our industry?
The judges were impressed by the diversity and breadth of experiences that No Footprints offers of contemporary life in Mumbai, offering genuine insight to travellers and holidaymakers. They were recognised as Best Tour Operator in the India Responsible Tourism Awards in 2020: “No Footprints enables visitors to connect with the communities which have made the city what it is over generations, to meet with them, and to hear their stories. No Footprints offer opportunities to meet with Parsees, Bohris, the East Indians and the queer* community.” In 2021 they have been recognised in the WTM Global Responsible Tourism Awards.
* for a discussion of the use of ‘queer’ in India go here; homosexuality was criminalised by the British colonial power. more
No Footprints curates niche travel experiences for travellers. Over the last six years, they have crafted twenty-two different Mumbai experiences and are now expanding to Delhi. Their ambition is to introduce travellers to the history, culture, and diverse peoples of Mumbai and Delhi. Amongst their most popular tours are Mumbai at dawn, street food walks, Worli Fishing Village, a Colonial Walk and their innovative tour designed to tickle the five senses, sights and sounds, including a personal experience of Bollywood, the taste of Konkan fare, the smells of the spice market and to touch Mumbai through activities in a community centre or by talking a crowded train ride. They offer art and cookery workshops, a heritage cycle tour and an opportunity to experience the excitement of cricket. No Footprints are expanding the range of tours offered to travellers and the intensity of the experiences they provide. Queer*-friendly tours are now offered by a range of companies across India. No Footprints has gone beyond being gay friendly. “No Footprints’ Queer’s Day Out offers a full day of flirting with various aspects that frame Queer lives of people in the city. The tour includes a visit to a temple of a goddess worshipped by the traditional transgender communities creating an opportunity for conversation about cruising and Grindr, Pride, Coming Out and Drag. Queer individuals curate and lead the tour, ensuring authenticity and enabling tourists to gain an insight into the Queer culture of the city.
5. Reducing plastic waste in the environment
GLOBAL AWARD: Six Senses, Laamu, Maldives
The Global judges were impressed with the extensive range of ways in which the management has worked to reduce the use of plastics in the resort and to reengineer their supply chain to eliminate plastic.
At Six Senses Resort on The Maldivian island of Laamu, guests join a Sustainability Tour to see innovation and experimentation in action at their Earth Lab, their hub for self-sufficiency and zero waste. The resort has set itself the goal of becoming plastic-free in 2022. This includes all front of house plastics but also food packaging. One of their biggest challenges was the styrofoam boxes local fishers were using to store their catch in before bringing it to the resort, the staff worked with packaging suppliers and local fishers and now have food delivered to the resort in cardboard boxes lined internally with panels made of hemp, jute, and wood fibres, 100% biodegradable and compostable and eliminating 8,300 styrofoam boxes every year. Through reverse osmosis followed by ultraviolet purification, filtered saltwater is desalinated, cleaned and made suitable for showering and drinking in glass bottles. Their Leaf Garden provides 40 different herbs and greens, and the ‘Kukulhu Village’ provides eggs and chickens for their restaurants. By harvesting supplies on the island, the resort is able to significantly reduce plastic food packaging. They sell a plastic-free toolkit in the boutique, which includes a reusable water bottle, reusable bag, bamboo toothbrush, and wooden pencils. Guests are sent packing tips asking guests to leave single-use plastic products at home and take any plastic waste home where it can be better recycled. Abandoned fishing nets, washed up on the beach, are upcycled.
Fifty per cent of water sales in all Six Senses Laamu’s restaurant outlets goes into a fund providing clean, reliable drinking water to local communities in need. Six Senses Laamu stands out for having installed enough water filters (97) in the local community to eliminate over 6.8 million plastic water bottles every year. They have also conducted over 200 beach and reef cleans- including submitting data to Project AWARE- and held education sessions for all members of the public on plastic pollution and waste management.
6. Growing the local economic benefit
GLOBAL AWARD: Village Ways, Mumbai, Maharashtra, India
In the context of the pandemic the Global judges looked for businesses that had actively worked to sustain and develop relationships between previous and potential guests, using recommendations and referrals to generate domestic and international business through virtual tours. They have restructured their business and enhanced the skills of their staff in the Mumbai office to ensure that Village Ways can grow out of the pandemic.
When Covid struck, tourism stopped. Village Ways adapted by developing virtual tours with village communities, including cookery demonstrations, each virtual tour attracted around 200 participants, often renewing old acquaintance across the ether. Village Ways was successful in obtaining training contracts from Madhya Pradesh. They have restructured, closing their UK marketing office, planning to outsource marketing efforts in the UK, and developing further the skills of the Mumbai head office. They are rebuilding first from the Indian domestic market. The Village Ways model is distinctive. Guests are invited to walk through the landscape from village to village with a local guide staying in purpose-built village guesthouses, owned, managed and staffed by the community. All the village committees which manage the guest houses operate transparently. The Binsar project started Village Ways in 2005, working with five villages. They now work with 22 villages delivering tangible economic and social benefits, with employment opportunities for young people who might otherwise migrate to cities. The tourism income complements rather than replaces other income so that households do not abandon traditional work such as farming. They also promote gender equality and social inclusion.
The 2022 World Responsible Tourism Awards open on December 1st – details will be here on Travel Tomorrow.